Skills Required
Basic knowledge of MS Word and Excel. Completion of an accredited medical receptionist course/ knowledge of medical terminology (desirable) Minimum of one year’s experience in medical receptionist/secretarial role. Knowledge and competence in the use of relevant software Pracsoft, Medical Director or Best Practice. Training and/or experience in management of emergencies, handling complaints, Medicare & health funds, basic infection control, safe handling & disposal of medical waste etc Customer service experience, committed to providing exceptional customer service across all channels – written, phone and face to face. Demonstrate knowledge of policies and procedural guidelines that have legal implications, for example, ensure documentation conforms to legal requirements.
